Cancellation & Rescheduling

Last Updated: November 05, 2025

TSM Agency (“we,” “us,” or “our”) provides promotional staffing and event talent coordination services. This Cancellation & Rescheduling Policy outlines the terms for canceling or rescheduling bookings to ensure fairness, reliability, and minimal disruption for all parties—clients, talent, and our agency. Unless otherwise stated in a written service agreement, this policy applies to all bookings.

By confirming a booking, you agree to the terms below.

All cancellation and rescheduling requests must be submitted in writing to ensure documentation.

1. Key Definitions

• Booking Confirmation: When we send written confirmation (typically after deposit or payment).

• Cancellation: Ending a confirmed booking without rescheduling.

• Rescheduling: Changing the date or time of a confirmed booking.

• Event Start Date: The first scheduled date of talent services.

Talent engaged through TSM Agency are independent contractors. When a booking is confirmed, the talent reserves that time and often declines other paid opportunities.

2. Cancellation by Client

Refunds depend on how far in advance you notify us, calculated from the total booking amount:

Notice Before Event Start Date	Refund Amount	Reason
More than 30 days	Full refund minus 5% admin fee	Processing + scheduling costs
15–30 days	50% refund	Talent time is already reserved
7–14 days	25% refund	High likelihood talent lost other work
Less than 7 days	No refund	Talent has committed and prepared
Within 48 hours of Booking Confirmation	Full refund	Grace period for changes of mind

Important:

If a client ends an event early or sends talent home early, the full booking amount still applies.

Talent has reserved the contracted time and cannot replace it with other work.

3. Cancellation by Talent or Agency

If talent must cancel (e.g., emergency):

We will make every effort to provide a qualified replacement at the same rate.

If no suitable replacement is available or approved, you will receive a refund for the affected portion only.

If we cancel the booking:

You will receive a full refund.

This typically occurs only if payment terms are not met or if the booking violates our policies.

4. Rescheduling

Rescheduling requests must be submitted at least 7 days before the Event Start Date.

• If approved: No fee, provided the new date is within 60 days and talent availability is confirmed.

• If rescheduling requires different talent: New rates may apply.

• If the request is made less than 7 days before the event: It is treated as a cancellation (see Section 2).

Early communication dramatically increases the likelihood of a smooth adjustment.

5. Refunds & Payment Processing

• Refunds are processed to the original payment method within 10 business days.

• Deposits are considered non-refundable unless covered by a full-refund scenario above.

• No-shows by clients (failing to provide access, credentials, or contact) are treated as late cancellation with no refund.

6. Force Majeure (Uncontrollable Events)

If an event is impacted by circumstances beyond reasonable control (e.g., severe weather, venue shutdown, government restrictions), we will work with you to either reschedule or issue a proportional refund.

Documentation may be requested.

7. Submitting a Cancellation or Rescheduling Request

All requests must be submitted in writing:

Email: support@tsmagency.com

Include:

• Booking reference

• Event date

• Reason for request

• If rescheduling, preferred alternate dates

We respond within 2 business days.

We may update this policy from time to time. Changes will be posted with a new effective date. Continued bookings constitute acceptance of updated terms.

Contact Us

TSM Agency

• Email: support@tsmagency.com

• Phone: 1 (888) 702-8986