Frequently Asked Questions
Trusted by Fortune 500 brands and agencies nationwide for over 20 years.
Welcome to the TSM Agency FAQ page. Here you’ll find answers to the most common questions from both clients and talent. We’ve built this guide to help you understand how we work, what to expect, and how to get started. If your question isn’t listed, contact us anytime at support@tsmagency.com or 1-888-702-8986.
About TSM Agency
TSM Agency is a woman-owned talent agency and modeling agency founded in 2005, headquartered in Las Vegas, Nevada. TSM Agency staffs trade show models, brand ambassadors, spokesmodels, product demonstrators, and promotional talent for conventions, corporate events, and product launches across 30+ markets in the United States and Canada. TSM Agency is a member of Meeting Professionals International (MPI) and is rated 5.0 stars on Google.
TSM Agency was founded in 2005. Co-founder Caryn Hanna began staffing promotional events in 1998, giving the agency more than 20 years of trade show and event staffing experience. TSM has staffed more than 2,000 events for exhibitors ranging from Fortune 500 companies to first-time trade show participants.
Yes. TSM Agency is a woman-owned talent agency co-founded by Caryn Hanna, a former professional model who has worked trade shows and conventions since 1998. Her firsthand experience on the event floor informs how TSM recruits, trains, and matches talent to client needs.
TSM stands for Trade Show Models. Originally founded as Trade Show Models Agency at tradeshowmodels.net, we rebranded to TSM Agency as our services expanded beyond trade show models to include brand ambassadors, spokesmodels, promotional models, product demonstrators, and full event staffing. Today, TSM Agency is a woman-owned talent and staffing agency staffing nationally, providing professional trade show and event staff for conventions, expos, and corporate events at the Las Vegas Convention Center, Mandalay Bay, Venetian Expo, and venues nationwide. Since 2005, we have staffed over 2,000 events including CES, MAGIC, NAB, SEMA, and CONEXPO.
TSM Agency was co-founded by Caryn Hanna and Christopher Hanna. Caryn is a former professional model and serves as National Account Executive. Christopher is also President of Atomic Design, a digital marketing agency he founded in 1996. Together they bring more than two decades of combined experience in professional modeling, marketing, branding, and event operations.
TSM Agency is headquartered in Las Vegas, Nevada at 9205 W Russell Rd #3240-002, Las Vegas, NV 89148. The agency serves clients across every major convention market in the United States and Canada, with local talent in 30+ cities including Las Vegas, Chicago, Orlando, New York, Los Angeles, Atlanta, Dallas, Houston, Nashville, Miami, Phoenix, and Denver.
Yes. TSM Agency carries $1,000,000 per occurrence and $2,000,000 aggregate general liability insurance. Certificates of insurance are available on request for any venue or event organizer. Clients and venues can be added as additional insured.
TSM Agency is an active member of Meeting Professionals International (MPI), the largest global community of meeting and event professionals. MPI membership reflects the agency’s commitment to industry standards, professional development, and ethical business practices in the events industry.
TSM Agency is rated 5.0 stars on Google as of 2025. Clients consistently praise the agency for professional, reliable talent and responsive account management.
TSM Agency is a woman-owned talent agency founded in 2005 with more than 2,000 events staffed across 30+ U.S. and Canadian markets. The agency is rated 5.0 stars on Google, is a member of MPI, and carries $1 million per occurrence general liability insurance. Every booking is managed by a dedicated account executive who handles talent selection, event briefing, and on-site coordination.
Contact TSM Agency by email at info@tsmagency.com or by phone at (888) 702-8986. The agency is headquartered at 9205 W Russell Rd #3240-002, Las Vegas, NV 89148. Office hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. You can also submit a quote request through the TSM Agency website.
Services and Talent Roles
TSM Agency is a full-service talent agency and modeling agency that provides trade show models, spokesmodels, brand ambassadors, promotional models, product demonstrators, convention models, lead retrieval specialists, greeters and crowd gatherers, presenters and hosts, team leads and coordinators, bilingual staff, registration assistants, and office temp-to-hire staff. The agency staffs trade shows, conventions, corporate events, product launches, experiential marketing campaigns, festivals, and in-store activations.
A trade show model is a professional event staff member who represents an exhibitor’s brand on the trade show floor. Trade show models greet attendees, start conversations, demonstrate products, scan badges for lead capture, distribute marketing materials, and answer questions about the exhibitor’s offerings. TSM Agency recruits trade show models with direct experience in sales, marketing, and live event communication.
A brand ambassador is a professional talent who represents a company’s brand at events, activations, and campaigns. Brand ambassadors engage consumers, build brand awareness, and create positive associations through direct interaction. TSM Agency staffs brand ambassadors for product launches, experiential marketing campaigns, festivals, sporting events, and in-store activations.
A spokesmodel is a professional presenter who delivers scripted or semi-scripted presentations on behalf of an exhibitor at a trade show, convention, or corporate event. Spokesmodels typically have public speaking experience and can communicate technical product information to large audiences. TSM Agency matches spokesmodels to events based on industry knowledge, presentation skills, and audience fit.
A product demonstrator is a professional talent who performs live demonstrations of a client’s product or service at a trade show, convention, or retail activation. Product demonstrators explain features, answer technical questions, and guide attendees through hands-on experiences. TSM Agency recruits product demonstrators with backgrounds in sales, technology, and consumer engagement.
A lead retrieval specialist is a professional event staff member who operates badge scanning equipment, qualifies attendee interest, captures lead data, and routes prospects to the appropriate sales representative. TSM Agency provides lead retrieval specialists who are trained on the client’s qualification criteria and badge scanning systems before every event.
Yes. TSM Agency staffs bilingual talent who can engage attendees in English and Spanish, as well as other languages depending on market availability. Clients can request specific language skills when submitting event details, and the agency will match bilingual talent from its network in 30+ U.S. and Canadian markets.
Yes. For larger events or multi-person bookings, TSM Agency assigns a team lead or on-site coordinator who oversees check-in, uniform verification, booth briefing, and communication between the client and talent throughout the event. Team leads handle on-site issues in real time.
TSM Agency staffs trade shows, conventions, corporate events, product launches, brand activations, experiential marketing campaigns, festivals, sporting events, in-store promotions, automotive shows, medical expos, technology conferences, registration events, and office temp-to-hire positions.
TSM Agency primarily staffs events across the United States and Canada, with local talent in 30+ markets across both countries. For events outside North America, contact TSM Agency directly to discuss availability and logistics.Canadian markets. The agency is rated 5.0 stars on Google, is a member of MPI, and carries $1 million per occurrence general liability insurance. Every booking is managed by a dedicated account executive who handles talent selection, event briefing, and on-site coordination.
Pricing, Payments, and Policies
Trade show model rates vary by event type, role, market, and duration. Rates generally start at $30 per hour and increase based on role complexity, market demand, and event requirements. Specialized roles such as spokesmodels, presenters, bilingual staff, and holiday or peak-season assignments may exceed standard ranges. Your TSM Agency account executive provides a detailed quote with all pricing before you confirm any booking.
Yes. Most TSM Agency bookings have a four-hour minimum per staff member per day. Some full-day trade shows may require six to ten hours depending on the event schedule. The minimum hours and expected total hours are included in your quote before you confirm the booking.
The TSM Agency hourly rate covers talent services, agency coordination, talent selection, pre-event briefing, and on-site communication. Travel expenses, per diem, parking, and client-provided uniforms are not included unless specifically outlined in your quote.
Yes. TSM Agency requires a deposit to confirm your booking, typically 50 to 100 percent of the total depending on the event scope. The remaining balance is due before the event date. Payment terms are outlined in your booking confirmation.
TSM Agency accepts payment by credit card, ACH bank transfer, and approved corporate payment methods. Full payment details are included in your booking confirmation and invoice.
TSM Agency’s cancellation policy is based on the notice period. Cancellations made 30 or more days before the event receive a full refund minus an administrative fee. Cancellations made 7 to 30 days before the event receive a partial refund. Cancellations made fewer than 7 days before the event are not eligible for a refund. Full details are provided in your booking agreement.
TSM Agency makes every effort to provide a comparable replacement if a talent member cancels due to illness or emergency. Any pricing adjustments, if applicable, will be communicated in advance. The agency requires talent to confirm their availability 24 to 48 hours before every event to minimize the risk of last-minute changes.
Yes. TSM Agency provides volume pricing for multi-day bookings, recurring events, and clients who book multiple events throughout the year. Discuss your event schedule with your account executive for customized pricing.
Booking and Getting Started
Submit a quote request through the TSM Agency website or email info@tsmagency.com with your event details including dates, location, number of staff needed, and role requirements. A dedicated account executive will review your request and provide a proposal with talent recommendations, pricing, and logistics. TSM Agency responds to quote requests within one business day.
TSM Agency recommends booking at least four to six weeks before your event for the best talent selection, especially for large trade shows or events with specific requirements such as bilingual staff or technical product demonstrators. For major events like CES, SEMA, or World of Concrete, booking two to three months in advance is recommended. Shorter timelines can be accommodated based on market availability.
The TSM Agency booking process has three steps. First, submit your event details through the website or by email. Second, your dedicated account executive provides a proposal with talent profiles, photos, and pricing for your review and approval. Third, once you confirm and payment is processed, TSM Agency handles event briefing, talent preparation, and on-site coordination.
Yes. TSM Agency provides talent profiles with photos, experience details, and relevant skills for your review before you confirm any booking. Your account executive recommends talent based on your event’s industry, audience, product, and specific requirements. You approve the final selection before the booking is confirmed.
Yes. TSM Agency can accommodate rush staffing requests depending on talent availability in your market. Contact the agency by phone at (888) 702-8986 for time-sensitive requests. A rush fee may apply for same-day or next-day bookings.
Yes. TSM Agency coordinates staffing for simultaneous events, multi-city campaigns, and multi-day activations across its network of 30+ markets. A dedicated account executive manages logistics across all locations to ensure consistency.
Yes. Every TSM Agency booking is managed by a dedicated account executive who serves as your single point of contact from initial quote through post-event review. Your account executive handles talent selection, event briefing, on-site coordination, and performance reporting.
To provide an accurate quote, TSM Agency needs the event name and dates, venue location, number of staff required, roles needed such as trade show models, brand ambassadors, or spokesmodels, shift hours, any specific requirements like bilingual staff or technical knowledge, and your preferred dress code or uniform details.
Pricing, Payments, and Policies
Trade show model rates vary by event type, role, market, and duration. Rates generally start at $30 per hour and increase based on role complexity, market demand, and event requirements. Specialized roles such as spokesmodels, presenters, bilingual staff, and holiday or peak-season assignments may exceed standard ranges. Your TSM Agency account executive provides a detailed quote with all pricing before you confirm any booking.
Yes. Most TSM Agency bookings have a four-hour minimum per staff member per day. Some full-day trade shows may require six to ten hours depending on the event schedule. The minimum hours and expected total hours are included in your quote before you confirm the booking.
The TSM Agency hourly rate covers talent services, agency coordination, talent selection, pre-event briefing, and on-site communication. Travel expenses, per diem, parking, and client-provided uniforms are not included unless specifically outlined in your quote.
Yes. TSM Agency requires a deposit to confirm your booking, typically 50 to 100 percent of the total depending on the event scope. The remaining balance is due before the event date. Payment terms are outlined in your booking confirmation.
TSM Agency accepts payment by credit card, ACH bank transfer, and approved corporate payment methods. Full payment details are included in your booking confirmation and invoice.
TSM Agency’s cancellation policy is based on the notice period. Cancellations made 30 or more days before the event receive a full refund minus an administrative fee. Cancellations made 7 to 30 days before the event receive a partial refund. Cancellations made fewer than 7 days before the event are not eligible for a refund. Full details are provided in your booking agreement.
TSM Agency makes every effort to provide a comparable replacement if a talent member cancels due to illness or emergency. Any pricing adjustments, if applicable, will be communicated in advance. The agency requires talent to confirm their availability 24 to 48 hours before every event to minimize the risk of last-minute changes.
Yes. TSM Agency provides volume pricing for multi-day bookings, recurring events, and clients who book multiple events throughout the year. Discuss your event schedule with your account executive for customized pricing.
Talent Quality and Selection
TSM Agency reviews every application for relevant experience, professionalism, communication skills, and reliability. The vetting process includes application review, phone or video interview, reference verification, and profile evaluation. The agency recruits talent with direct experience in sales, marketing, hospitality, or live event communication.
TSM Agency’s talent network includes more than 2,000 experienced trade show models, brand ambassadors, spokesmodels, and promotional staff across 30+ markets in the United States and Canada. The network is continuously growing as TSM expands into new markets.
Yes. TSM Agency matches talent to your event based on specific requirements including appearance, height, language skills, industry experience, technical knowledge, and sales ability. Include any requirements when you submit your event details and your account executive will present matching talent profiles for approval.
Yes. TSM Agency provides every talent member with a custom booth brief before their assignment. The brief includes the client’s company overview, product or service information, key talking points, badge scanning instructions, dress code, and event logistics. Clients are encouraged to provide training materials in advance, and the agency can facilitate pre-event briefings by phone or video.
Most TSM Agency talent have two or more years of experience in promotional modeling, trade show staffing, or live event communication. Many have backgrounds in sales, marketing, hospitality, or retail. The agency also accepts newer talent with strong communication skills, pairing them with experienced team members for initial assignments.
TSM Agency requires talent to confirm their assignment 24 to 48 hours before every event. Talent receive detailed event briefings with call times, venue information, and coordinator contact details. The agency requires early arrival of at least 15 minutes before the scheduled start time. On-site check-in includes uniform verification, equipment review, and a booth walkthrough before the event floor opens.
Contact your TSM Agency account executive immediately during the event for real-time support. If an issue cannot be resolved on-site, the agency will work to dispatch a replacement if one is available. After the event, provide feedback through your account executive. TSM Agency reviews all client feedback and may offer credit toward future bookings when performance does not meet agreed-upon standards.
Yes. TSM Agency has staffed events for Fortune 500 companies and global brands across industries including technology, automotive, healthcare, consumer products, and financial services. Client references are available on request.
On-Site Event Management
Yes. For larger events or multi-person teams, TSM Agency assigns a team lead or on-site coordinator who manages check-in, uniform verification, booth briefing, real-time communication with the client, and performance oversight throughout the event. On-site coordination is available for an additional fee and is recommended for events with four or more staff members.
TSM Agency sends event reminders, provides detailed logistics including venue address, parking information, and call times, and requires talent to arrive at least 15 minutes before their scheduled start. The agency confirms availability 24 to 48 hours before every event and maintains backup talent in each market.
Yes. TSM Agency talent will wear client-provided branded apparel, uniforms, or specific color palettes as directed. Provide sizing information and uniform details to your account executive in advance so talent can arrive prepared. If no specific dress code is provided, talent default to professional, polished attire in neutral colors.
Yes. Many TSM Agency talent specialize in badge scanning, lead qualification, and data collection. Talent are trained on the client’s specific badge scanning system and qualification criteria as part of the pre-event booth brief. If you provide a lead retrieval app or device, TSM talent will be prepared to operate it on the event floor.
Contact your TSM Agency account executive or the on-site coordinator immediately. TSM provides a direct phone number and email for every booking so you always have a point of contact during the event. The agency can provide remote support, work to dispatch a replacement, or escalate as needed.
TSM Agency talent can assist with light booth setup and teardown tasks such as arranging marketing materials, setting up displays, and organizing product samples. Heavy construction, electrical work, and freight handling are outside the scope of staffing services and should be arranged through your event’s general services contractor.
TSM Agency uses standardized booth briefs, consistent training protocols, and its nationwide talent network to ensure uniform quality across every market. Each location receives the same event brief, talking points, and performance expectations. A dedicated account executive oversees the entire campaign regardless of how many cities are involved.
TSM Agency communicates with clients by email and phone throughout the booking process. Your account executive provides pre-event briefings, talent confirmations, and logistics updates. During events, talent and coordinators have direct lines to the agency for real-time support and issue resolution.
Cities, Events, and Nationwide Coverage
TSM Agency staffs events in 30+ markets across the United States and Canada. Current markets include Las Vegas, Chicago, Orlando, New York, Los Angeles, Atlanta, Dallas, Houston, San Diego, Nashville, Miami, Phoenix, Indianapolis, Denver, San Antonio, Tampa, Columbus, Kansas City, and New Orleans. TSM hires local talent in every market, eliminating travel expenses while providing staff who know the venue.
Yes. TSM Agency is headquartered in Las Vegas, Nevada and has extensive experience staffing trade shows and conventions at the Las Vegas Convention Center, the Venetian Expo, Caesars Forum, Mandalay Bay Convention Center, and Wynn Las Vegas. Las Vegas is TSM’s primary market, and the agency has staffed major events including CES, SEMA, and World of Concrete.
TSM Agency staffs events with local talent in every market. Using local staff eliminates airfare and hotel costs while ensuring talent who are familiar with the venue and regional audience. In rare cases where a client requests specific out-of-market talent, travel arrangements can be made with costs outlined in the quote.
TSM Agency has staffed major trade shows including CES, SEMA, World of Concrete, NRF, HIMSS, Surf Expo, Natural Products Expo West, the National Restaurant Association Show, and hundreds of other conventions and expos across industries including technology, automotive, healthcare, consumer products, food and beverage, and construction.
TSM Agency primarily serves the United States and Canada, with local talent in 30+ markets across both countries. For events outside North America, contact TSM Agency directly to discuss availability, logistics, and pricing.
Yes. TSM Agency has staffed events at major convention venues including the Las Vegas Convention Center, McCormick Place in Chicago, the Orange County Convention Center in Orlando, the Javits Center in New York, the Georgia World Congress Center in Atlanta, the Anaheim Convention Center, and the Kay Bailey Hutchison Convention Center in Dallas. Local talent in each market are familiar with venue layouts, parking, and attendee traffic patterns.
No. TSM Agency is a full-service talent agency that also staffs corporate events, product launches, brand activations, experiential marketing campaigns, festivals, sporting events, in-store promotions, registration events, and office temp-to-hire positions.
Local talent from TSM Agency arrive on time without travel delays, know the venue layout and parking logistics, understand the regional audience, and cost less because there are no airfare or hotel expenses. Many of TSM’s local talent have worked multiple events at the sameconvention center, giving them firsthand familiarity with attendee traffic flow and exhibitor services.
For Talent: Joining and Working with TSM Agency
Submit your application through the talent sign-up form on the TSM Agency website. Include your name, contact information, city, and a recent photo. TSM Agency reviews every application and contacts qualified candidates by email. There is no fee to apply or join the TSM Agency talent roster.
Professional modeling experience is not required. TSM Agency values strong communication skills, a professional appearance, reliability, and the ability to engage with event attendees. Many of the agency’s most successful trade show models came from backgrounds in sales, marketing, hospitality, and retail.
No. There is no fee to apply, join the talent roster, or receive bookings from TSM Agency. TSM is a staffing agency, not a modeling school or talent listing service. The agency earns revenue from client bookings, not from talent.
Pay rates vary by event type, role, market, and duration. Rates generally start at $25 per hour, with specialized roles such as presenters, spokesmodels, bilingual staff, and holiday assignments earning higher rates. Your rate is confirmed before you accept any booking.
TSM Agency pays talent after the event is completed and the client has confirmed hours. Payment is processed via direct deposit or check, typically within 7 to 14 business days after the event.
Talent working with TSM Agency are typically engaged as independent contractors and receive a 1099 tax form at the end of the year. You are responsible for reporting your own income and paying applicable taxes. TSM Agency does not withhold federal or state taxes from contractor payments. Classification may vary by jurisdiction and role.
Yes. TSM Agency does not require exclusivity. You are free to work with other agencies and accept other freelance opportunities. However, once you confirm a TSM booking, that commitment takes priority and canceling to accept another job is not permitted.
TSM Agency hires local talent in 30+ markets across the United States and Canada, including Las Vegas, Chicago, Orlando, New York, Los Angeles, Atlanta, Dallas, Houston, San Diego, Nashville, Miami, Phoenix, and Denver. If your city is not listed, apply anyway. TSM Agency is always expanding into new markets.
Dress code varies by client and event. Some clients provide branded uniforms, while others specify business professional, business casual, or a specific color palette. Your booth brief includes detailed dress code instructions. When in doubt, default to professional, polished attire in neutral colors.
Yes. TSM Agency staffs both male and female talent for trade shows, conventions, promotional events, and corporate activations. Many events specifically request mixed-gender teams.
TSM Agency reviews your application and photos. If your profile matches current or upcoming staffing needs, the agency contacts you by email to schedule a phone or video interview. The review process typically takes one to two weeks depending on event volume in your market.
Demonstrate strong performance on your initial bookings, build positive client reviews, and let your coordinator know you are interested in advanced roles. Talent who show public speaking ability, product demonstration skills, and leadership qualities are considered first for presenter, spokesmodel, and team lead positions.
Still Have Questions?
Our team is here to help. Contact TSM Agency at info@tsmagency.com or call (888) 702-8986. You can also submit a quote request through the TSM Agency website. TSM Agency is a woman-owned talent agency founded in 2005, headquartered in Las Vegas, Nevada, serving clients in 30+ markets across the United States and Canada.
