Privacy Policy
Last Updated: November 13, 2025
TSM Agency (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit tsmagency.com (the “Website”), use our services, or interact with us in any way. This policy applies to all visitors, users, clients, talent, applicants, and anyone who accesses our Website or services.
By using the Website or our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use. We may update this Policy periodically, and any changes will be reflected on this page with an updated date. Continued use after changes constitutes acceptance.
1. Information We Collect
We collect information to operate and improve our event staffing services, including trade show, promotional, convention, and event staffing.
Personal Information
Provided by You: When you request a quote, book services, join our talent roster, contact us, or sign up for communications, you may provide:
• Name
• Email address
• Phone number
• Mailing address
• Payment or billing details
• Resume or work history
• Photos, headshots, videos
• Experience, skills, or other background information
For Talent Applicants: Additional details such as age (18+), height, measurements, languages, skills, certifications, availability, work preferences, and other information used to evaluate and match you with opportunities.
Automatically Collected:
• Device information (IP address, browser type, device identifiers)
• Usage data (pages visited, actions taken, time spent)
• Approximate location based on IP
• Data collected through cookies or similar technologies
Non-Personal Information
Aggregated or anonymized information such as traffic statistics, which does not identify individuals.
We do not knowingly collect data from children under 13 (see Section 7).
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
• Providing and managing staffing services
• Matching clients with qualified talent
• Processing applications, bookings, and payments
• Communicating with you regarding inquiries, opportunities, bookings, or updates
• Improving our Website, performance, and user experience
• Marketing communications such as emails or SMS (opt-out available anytime)
• Ensuring security, fraud prevention, and legal compliance
• Conducting analytics, internal operations, and business planning
For talent, we use your profile information to recommend you for jobs and to share relevant details with clients when considering you for their events.
3. How We Share Your Information
We do not sell or rent your personal information to third parties for their marketing purposes. We may share information under these circumstances:
• Service Providers: Payment processors, hosting companies, marketing tools, analytics providers, and other vendors who support our operations
• Clients: For talent booking purposes, clients may view talent profiles, photos, résumés, and relevant information
• Legal Compliance: When required to comply with laws, court orders, or to protect rights, safety, or property
• Business Transfers: In connection with mergers, acquisitions, or asset transfers
• With Your Consent: When you request or approve sharing
We may share aggregated or anonymized data that does not identify individuals.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies for:
• Essential site functionality
• Analytics and performance (e.g., Google Analytics)
• Advertising and retargeting
You can control cookies in your browser settings. Disabling some cookies may affect Website functionality.
5. Data Security
We use reasonable administrative, technical, and physical safeguards including encryption, access controls, and firewalls. However, no system is completely secure. If you suspect unauthorized activity, email support@tsmagency.com.
Data is stored on secure servers in the United States. We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
6. Your Rights and Choices
Access/Update/Delete:
Request access, correction, or deletion of your information by contacting support@tsmagency.com.
Opt-Out:
Unsubscribe from marketing emails/SMS using provided links or by contacting us. Transactional communications will still be sent.
Do Not Track:
We do not respond to DNT signals at this time.
California Residents (CCPA/CPRA):
You may request to know, delete, or correct your personal information, and opt out of “sharing” for targeted advertising. We do not sell personal data. Requests: support@tsmagency.com.
Other Jurisdictions (e.g., GDPR):
You may have additional rights such as restricting processing or requesting data portability. Contact us for assistance.
We respond to verifiable requests within legally required timeframes.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children. If we learn that information has been collected from a child, we will delete it promptly. Parents may contact us for assistance.
8. International Transfers
Information may be processed in the United States. If you access the Website from outside the U.S., you consent to the transfer and processing of your data under U.S. privacy laws.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. Review their policies before providing information.
10. Contact Us
For questions or privacy-related requests:
TSM Agency
Email: support@tsmagency.com
Phone: 1 (888) 702-8986
Location: Franklin, Tennessee
Response time: Typically within 30 days.
